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Old 03-18-2006, 11:04 AM   #1
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Quote:
Originally Posted by Teeka01
I was looking so forward to it being set up this weekend. First the sump, now the pump, this is the bad thing about ordering thru the mail. But I took the chance instead of paying double the prices as it is in this area.

Yeah that is the downside to ordering online. Hopefully you will have no problems getting the situation corrected though. Good luck.
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Old 03-20-2006, 09:49 AM   #2
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Okay I just got off the phone with customer service. They would of taken it back, which would of taken 2 weeks with round trip UPS. We had plug the pump in a very quick second to see if it worked. It did. So whaat we agreed on was that he would send another cap out today to replace that one and I will be back in business by this weekend when hubby can finish the plumbing.
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Old 03-20-2006, 10:28 AM   #3
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That's cool that they provided you with a quick solution to the problem and did not try to hassle you about it. Thumbs up for PA.
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Old 03-20-2006, 11:44 AM   #4
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I was very impressed with how this was handled. I am so glad that I bought 3/4 of my stuff from them. At least I know they liked my business. Hey Frag, How about a forum for post our reviews on the different online vendors we deal with? There is nothin better then word of mouth.
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Old 03-20-2006, 12:04 PM   #5
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Thanks for the suggestion Teeka. The Vendor Feedback forum has been created.
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Old 03-20-2006, 12:07 PM   #6
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Thank you and I was the first to use it.
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Old 03-31-2006, 08:01 AM   #7
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I have to tell you about something that happened last night. Up until last night the tank was always my tank. Well to my delight the tank has become "our tank". With each shipment, each project I asked him to help with my husband interest in the tank has increased. But to my surprise my hubby wants to be in this hobby too. This is so cool. I have red many place where people have problems with their SO is not supportive. He is studying up on things now too.
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